Refund and Return Policy
You can request a return or exchange if:
The request is made within 7 days of receiving the order.
The item is unused, unwashed, and in its original condition with tags and packaging.
The item is not from a final sale, clearance, or non-returnable category (like innerwear or accessories).
Who Pays for Return Shipping?
Customers are responsible for the delivery charges involved in returns and exchanges.
If a reverse pickup is available, the cost will be deducted from your store credit or must be paid in advance.
Alternatively, you can self-ship the item to our return address.
Refund via Credit Note Only
We do not offer cash/bank refunds.
Once your returned item is received and verified, we will issue a store credit (credit note) equal to the product value (excluding shipping).
This credit can be used for future purchases on our website or WhatsApp orders.
Exchange Policy
- Exchange allowed for size or color (subject to availability).
- Shipping charges for the exchanged item will be paid by the customer.
Non-Returnable Items
- Discounted or clearance sale products
- Innerwear or hygiene products
- Used, washed, damaged, or altered garments
How to Request a Return or Exchange
Email us at info@dreamworldshop.in with your Order ID, a clear photo of the product, and the reason.
Once approved, we will confirm the pickup or provide the return address.